FAQ

 
 

SIZING

Our rings are sized using the British alphabetical system. If you are unaware of your ring size you are most welcome to visit our workshop to be measured or alternatively please email WORKSHOP@ELLABULL.COM to request a finger gauge to be delivered by post. Before placing your order, please be sure of your ring size.



RESIZING

If your piece does not fit perfectly, if returned within 1 month of receipt it can be resized once complimentary, thereafter there is a fee starting from £25.



METAL

The metals that can be used to create a piece of jewellery are the following:

  • Sterling silver, 9CT Gold, 14CT Gold, 18CT Gold, Platinum, Palladium.

  • With regards to Gold, the CT number refers to the amount of pure gold in the alloy. For example, 9CT is 37.5% pure gold (Hallmarked 375). 18CT gold is 75% pure gold (Hallmarked 750), which is reflected in a higher price point.

  • The price of gold is subject to change and quotes are valid for 1 month.



HALLMARKING

Each piece of jewellery is hallmarked at The London Assay Office to guarantee the purity of the metal and the legitimacy of the maker.

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TURN AROUND TIME

Each piece is handmade in our London workshop by Ella, every piece requires many different processes so please allow 5-10 weeks for the completion of your piece. A specific completion date will be discussed on a piece by piece basis so if your order is urgent, please get in contact and we will do our utmost to accommodate.



RETURNS POLICY

Unfortunately we cannot offer returns on bespoke items however alterations can be made (with a potential piece by piece basis additional cost). Items from the Classic collection can be exchanged within 14 days of purchase if no sign or wear or damage is shown.



JEWELLERY CARE

We recommend the following to keep your jewellery in good condition:

  • Refrain from wearing your jewellery at the gym, rock climbing, gardening, swimming, cleaning or sunbathing.

  • Store your jewellery individually to avoid scratches.

  • Some body oils will tarnish your silver jewellery - use a polishing cloth to remove tarnish.

  • Avoid contact with household chemicals, hair products, lotions/ potions and blenders.



POSTAGE

All pieces will be delivered by Royal Mail Special Delivery service (signed for by 1PM) at an additional cost of £7.